Our policy only lasts 72 hours. You must contact us within 72 hours of the item being delievered according to USPS tracking. You must email us to initiate your return.

Email: doublebarreleatherco@gmail.com

We do not offer refunds, only store credit.

If it has been 72 hours since your item was delivered, unfortunately we cannot offer a return. We do not offer exchanges on any items. To be eligible for a return; your item must be unused, in the same condition you received it and in its original packaging. If it is not its original packaging, the item will not be eligible for a return and will be shipped back to you. The buyer is responsible for all shipping costs.

After inspecting your returned item, we will send you an email notifying you that we have received your item and if the return will be approved or rejected.

If return is approved, your store credit will be processed within 48 hours.

If your return is rejected, the item will be shipped back to you and you will be billed for the shipping cost. Returned shipping costs must be paid for prior to the item being returned. All returned shipping costs must be paid for within 24 hours. After 24 hours, the returned item will be returned to store inventory for resale.

Custom Orders:

ALL custom orders require a 50% deposit. Deposits are non-refundable due to the time, materials and scheduling involved in our custom ordering process. Custom orders are not returnable as we cannot resell custom made items. Final payments MUST be paid within a week after the item is finished.

Items NOT available for returns:

Earrings, beanies, hats, head-wear, worn or washed clothing, belts, phone cases, any and all custom orders, sale/clearance items, gift cards.

Cancellation:

Your order can be canceled within 24 hours of purchasing ONLY if the package has not been shipped. Orders that have been shipped cannot be canceled. Please refer to our returns policy if needed.

Shipping:

Once your package leaves my possession, I am no longer responsible for the care of your item(s)/package. Any issues will need to be taken care of with your local USPS with the tracking number provided with your order.

If you are needing a return address, please email us at doublebarrelleather@gmail.com

The customer is responsible for paying all shipping costs for returned items. Shipping costs are non-refundable. If you receive a credit, the cost of shipping will be deducted. We cannot guarantee that we will receive your returned item. We recommend sending your item via Federal Express or UPS.

When emailing us for a return, please include your order number and the reason for the inquiry. Please be very descriptive as to what you are inquiring about and attach photos if needed.